FAQ
Quick answers
Straight answers about designing, ordering, delivery, returns and looking after your Memojee phone case.
Last updated 18 August 2026Where does Memojee deliver?
Memojee currently accepts delivery addresses in England, Scotland, Wales and Northern Ireland only. The delivery services available for your complete Bag are shown before checkout.
How long will my order take?
Every case is made to order. Allow an estimated 2–3 working days for production before the delivery estimate for your chosen service begins. Estimates are not guarantees, and Orders will show confirmed updates when available.
How do I track my order?
UK Express includes tracking. A tracking link appears in Orders only after confirmed carrier information is received. UK Standard is untracked.
Open OrdersWhich phone model should I choose?
Choose the exact model shown in your phone settings. Standard, Pro and Pro Max models use different camera openings, dimensions and print templates. A case made for the wrong model will not fit.
What is the difference between Slim and Tough?
Slim is a lightweight, snug-fitting impact-resistant polycarbonate shell with open button and port areas. Tough combines an impact-resistant polycarbonate outer shell with a shock-absorbing black TPU inner liner and matte black controls.
What can I personalise?
The builder lets you choose approved backgrounds, poses and stickers; move, scale, rotate and layer editable elements; and add a name in the available styles. The exact review proof is the design submitted with the order.
Will my artwork be stretched?
No. Each supported iPhone has its own calibrated print template. Artwork is proportionally fitted to that template rather than stretched to imitate another phone shape.
Will printed colour match my screen exactly?
Screens emit light while cases are physically printed, so small differences in colour, brightness, placement at curved edges and finish can occur. Material variation is different from damage, an incorrect item or a clear print defect.
Can I change or cancel after paying?
Personalised cases are made to your specification. We do not accept change-of-mind cancellations or returns, so check the phone model, case type, spelling, layout and quantity before paying. Contact support immediately if you notice an error; we cannot promise a change once production preparation has begun.
Can I return a personalised case?
The usual 14-day change-of-mind cancellation right does not apply to goods made to a customer's specification or clearly personalised. This does not affect your rights if a case is faulty, damaged, incorrect or not as described.
What if my case is faulty or incorrect?
Email support within 7 days of delivery where possible, with the order number and clear photos of the case, packaging and shipping label. That helps us investigate quickly. The 7-day request does not limit your statutory rights.
Email support@memojee.co.ukWhere do I enter a discount code?
Enter a valid discount code in the secure Shopify checkout. Eligibility, expiry and exclusions belong to that offer. A product discount does not automatically remove delivery charges unless the offer specifically says it does.
When is an order confirmed?
A case in your Bag or a saved design is not an order. Payment is completed in secure checkout, and the order appears in Orders only after Memojee receives and verifies the paid order record.
How do I contact Memojee?
Email support@memojee.co.uk. Never send full payment-card details, passwords or security codes.
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