How can we help, girl?

A tracking link appears in Orders only after dispatch information is confirmed. If none is shown, no carrier tracking has been received yet.

Match the exact model shown in your phone settings. Standard, Pro and Pro Max use different camera openings and print templates.

Yes. Your Bag and editable designs are securely linked to this browser, so switching vibes or reloading does not deliberately erase the work you have saved.

Change-of-mind returns are not accepted for made-to-order personalised cases. Your rights remain protected if a case is faulty, damaged, incorrect or not as described.

Enter a valid code in secure Shopify checkout before payment. Delivery remains payable unless the offer specifically includes it.

Allow an estimated 2–3 working days for made-to-order production, then add the working-day estimate for the delivery service selected in your Bag.

Email support@memojee.co.uk within 7 days where possible with the order number and clear photos. The 7-day request does not shorten your statutory rights.