Checkout help
Payments, discounts & checkout
Memojee keeps design approval separate from the secure payment step.
Last updated 18 August 2026Before payment
Review the exact phone model, case type, design proof, quantity, delivery address, delivery service and complete total. Delivery charges are shown separately and the checkout total is the final authority before you pay.
Secure Shopify checkout
Payment details are entered in Shopify's secure checkout, not in the Memojee case builder. The payment methods available to you are the methods shown there. Memojee does not store your full payment-card number or security code.
Discount codes
Enter a valid code in secure checkout before payment. Codes can have dates, minimum spends, product limits or single-use rules. Unless an offer specifically includes delivery, the delivery charge remains payable.
Payment and order status
A successful payment screen is followed by server verification of the paid order. Your real order appears in Memojee Orders only after that verified record is received. A saved design, Bag line or unpaid checkout is not proof of purchase.
Open OrdersPayment failed or duplicated
If checkout reports a failed payment, follow the message shown by the payment provider or try another available method. If you believe you were charged twice, do not submit repeatedly; email support with the order references and the last four digits only. Never send the full card number.
Contact supportRefunds
An approved refund is sent through the original payment route where possible. Banks and payment providers control how quickly a processed refund appears. Refunds do not remove any legal rights you may have.