Help centre

UK delivery

Delivery & tracking

Made-to-order production plus clear UK delivery choices, priced for the complete Bag.

Last updated 18 August 2026

Delivery prices include UK VAT and reflect Memojee's current UK launch rates checked 18 August 2026. The Bag and secure checkout remain the final price authority.

Made to order

After a paid order is verified and accepted for fulfilment, the exact phone model, case type, quantity and approved artwork file are prepared for production. The current production estimate is 2–3 working days before dispatch.

UK Standard — Untracked

£2.99 per order. Usually 1–3 working days after dispatch. This service is untracked. Available for every supported iPhone.

UK Express — Tracked

£7.99 per order. Usually 1–3 working days after dispatch. Tracking is included. Available for every supported iPhone.

All supported iPhones

UK Standard and UK Express are available for every supported iPhone, including iPhone 17, iPhone 17 Pro and iPhone 17 Pro Max.

UK delivery area

These services are for England, Scotland, Wales and Northern Ireland. A valid UK delivery address must be entered in checkout. Memojee does not currently accept international delivery addresses.

Delivery estimates

Production and carrier times are working-day estimates, not guaranteed delivery dates. Weekends, bank holidays, severe weather, remote-area service and carrier disruption can take longer. Unless another timeframe is agreed, UK consumer law generally requires delivery within 30 days.

Address changes

Check the delivery address carefully in secure checkout. Email support immediately if it is wrong. Once production or dispatch preparation begins, an address change may not be possible.

Tracking and dispatch

UK Express includes tracking. A carrier link appears in Orders only after confirmed dispatch data is received. UK Standard is untracked, so it will not produce a tracking link.

Open Orders

Late, lost or damaged delivery

Memojee remains responsible for the order until it is delivered to you or a person you identify. If a tracked parcel stops updating, an untracked parcel has not arrived after a reasonable period, or the package arrives damaged, contact support@memojee.co.uk.

Contact support

Several cases in one order

The displayed delivery charge applies to the complete order. Supplier or carrier constraints may occasionally result in separate parcels; you will not be charged a second delivery fee after checkout without your agreement.

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